How can we help?

For gameplay, account, purchase, or technical help, email us with a short description of what happened.

When contacting support

Please include your iPhone model, iOS version, the app version shown in Settings, and the steps that caused the issue. Do not send passwords, payment-card details, or Apple ID credentials.

Purchases

Purchases are processed by Apple. If currency does not appear after a completed purchase, reopen the app with an internet connection so it can recover the transaction. For charges or refunds, use Apple’s Report a Problem service.

Offline play

Journey and Endless gameplay remain available offline after the game has loaded. Cloud synchronization, purchases, rewarded ads, and live leaderboards require a connection. Pending progress is synchronized when the app reconnects.

Account access

Email-account users can request a password reset from the Account screen. Apple sign-in users manage access through their Apple ID. Guest progress is stored locally until the guest account is linked.

Account deletion

You can delete a connected account inside the app. Full instructions and an alternate request method are available on the account deletion page.